Lords Mobile closes before Settings: contact support without logging in

If Lords Mobile disconnects before Settings opens, you can contact support through IGG's official website. Your game account number is useful for a request; the IGG ID help article explains its purpose. Here is where to find your platform's contact and how to describe a failure when you cannot reach the usual settings icon.

The source article followed a player's Reddit question on October 3, 2026. After losing a phone, they saw a message about another device and could not open Settings. Commenters disputed the cause. This illustrates a navigation problem, but does not establish who accessed the account or why the connection ended.

Support is available outside the game

Open IGG's Support page, find Lords Mobile under Mobile Games and expand Select a Support Option. The list checked for the source article on October 8, 2026 separated contacts by platform: IOS-EN — ihelp.lordsmobile@igg.com, AND-EN — help.lordsmobile.android@igg.com, and Amazon-EN — help.lordsmobile.amazon@igg.com.

A Russian-language Android contact is also listed in the Russian Google Play description: help.lordsmobile.android.ru@igg.com. Do not confuse Lords Mobile with Clash of Lords. IGG's directory contains both games, but their contacts differ.

You do not need to enter your Castle to read these contacts. Before sending anything, check the address again on the developer's page because the list can change. This is a contact route, not a promise of recovery within a fixed period. Open the contact screenshot at full size.

Which ID you need, and what if it is missing

IGG ID is a sequence of digits created when you first enter the game. IGG's help says it identifies your game account and is needed when reporting an issue. Its stated route is Settings → Others → Account.

That route helps when the menu is available. If the game disconnects earlier, repeating go to Settings is not useful. Check your own old account screenshots and previous support requests. If you do not have the exact ID, say so; do not substitute the number of a new Castle accidentally opened after reinstalling.

Distinguish two situations immediately: you see your previous Castle and lose connection, or the game opens a different, new Castle. Tell support which occurs. This is editorial advice for describing the problem; IGG's published help gives neither a universal ownership-document checklist nor a promise that the ID alone is sufficient. Open the original help screenshot at full size.

What to write instead of cannot log in

A short, precise description is more useful than speculation. Prepare one request describing the sequence: launch the game, choose a login method, see a particular screen and receive a message. If it appears immediately after loading, explicitly state that you cannot open account Settings.

Use this outline: Lords Mobile, [iOS/Android/Amazon], [device model and system version]. Last successful login: [date]. Now, after [action], I receive [exact error text]. I cannot reach Settings → Others → Account. IGG ID: [number, if known]. I have tried [actions and results]. Please advise how to verify and restore access outside the game.

Attach the error screenshot or a short recording from launch to failure. For an existing conversation, include the ticket number and identify which suggested step is unavailable. Agree on ownership evidence with support itself; passwords, one-time codes and backup login codes do not belong in this template. Do not post payment history or personal details in article comments.

An error message does not identify its cause

A message about another device is a reason to report the exact wording and circumstances. One other player's experience cannot establish hacking, a bot, account deletion or a Game Center problem. Remaining Gems do not prove access is secure either. Do not treat a discussion's guess as a diagnosis for your account.

While access is being resolved, keep correspondence and original screenshots. If you later return to your Castle and find army losses, that is a separate task. Our recovery after being zeroed guide helps check Infirmaries and the Sanctuary before retraining. A login support request alone does not establish compensation for troops or resources.